At SRidgePack LLC, we are committed to ensuring your satisfaction with your shopping experience. If you are not completely satisfied with your purchased backpack, we are happy to offer you a refund. The following are our refund terms:
Refund Period: You have 14 days from the date of receiving the product to request a refund. Requests made after this period will not be accepted.
Product Condition: To ensure your refund request is approved, the product must be unused and in its original packaging with all tags attached. We will reject refund requests for any products that have been used or damaged.
Refund Request: To request a refund, please use the “Contact Customer Service” function on our website or send an email to support@sridgepack.space, providing your order number and reason for the refund. Our customer service team will contact you within 24 hours to assist you with the refund process.
Return Shipping Costs: After the refund request is approved, return shipping costs are the responsibility of the customer, unless the product is defective or there was a shipping error.
Refund Processing: Once we receive the returned product and confirm that its condition meets the refund requirements, we will process your refund within 5 business days. The refund will be issued via the original payment method.
Special Circumstances: For specific promotional or customized products, our refund policy may differ. Please refer to the relevant terms before purchasing.
Contact Us: Return Address: 35 Willow Bridge Dr, Durham, NC 27707
Thank you for choosing SRidgePack LLC. If you have any questions, please feel free to contact our customer service team. We are happy to assist you!